Shipping and handling charges are based on:
- Delivery option(s) chosen
- Size, weight, and dimensions
- Personal shipping preferences
The easiest way to calculate shipping is to let us do it for you. Shipping estimates are available when viewing your shopping cart. After creating your cart and ensuring everything looks accurate, you can proceed to submit your order.
The actual cost of shipping may vary depending on the number of boxes required to ship your order. Some items have a flat shipping fee due to oversized packages or special shipping requirements. Some other items may also include free shipping. This is usually indicated in product detail page.
Items may be shipped by a variety of carriers at our discretion. Most of our items are shipped via UPS regardless of source and destination. You can choose to use your own carrier and shipping account. In which case there may be additional fees.
Are you missing something on your order?
Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock, we may have split your order into multiple shipments, which would be indicated on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond that which you had originally authorized.
Want to check the status of your order?
If you have not received your order and think that you should have by now, log into your account. There you will find updated information and tracking numbers as they become available.
Importing, Exporting, Customs, Duties, and VAT
Any time products are delivered to a customer from one of our supplier locations, customs inspection fees are
possible. These fees are usually only associated with an occasional order, and are not determined by Easy Business Services. Therefore, the customer is responsible for all customs fees, duties and VAT involved with the import/export of goods.
Items we import into the United States from other countries are normally figured at an 11% tariff rate. Because of this, we undervalue all of our direct import shipments to help lower the chances of inspection and result in lower customs fees when they occur.
Over/Underruns
Every effort will be made to ship the exact quantity ordered. For customized merchandise however, we reserve the right to bill and ship up to 5% over or under the amount of the order.
Product Returns
Due to the customized nature of our products, we do not accept returns unless there was a production error on our part. Ordering the wrong size, color, or phrase on a product does not warrant a return. We encourage our customers to verify all information before submitting an order.
If we make a mistake on color, size, quantity, or customizations on your order we will be happy to reproduce the items, discount your current order, offer a discount on a future order, or issue a full refund upon return receipt of the products ordered. If you believe you have a valid return claim, please contact us.
You must notify us as soon as you notice any problem with your order to make sure we can assist you. All problems must be reported within 5 business days of receiving your order. If you do not notify us within that time, you will not be eligible for a refund, partial credit or discount.
Canceling an Order
If we have already confirmed the details of your order and have to cancel for any reason, a $25.00 cancellation fee may be imposed for time spent working on your order. In the event we have started working on your design prior to the order being cancelled, artwork charges may also be required in addition to the cancellation fee.
An order cannot be cancelled once production has begun.
Please check this page for any changes to our policy. (last updated August, 2008)
